Towergate Health & Protection head of operational excellence

Towergate Health & Protection has appointed Beth Alahakoon as head of operational excellence.

Alahakoon is set to oversee the delivery of operational excellence across health and protection services, focusing on balancing efficiency, business outcomes, and regulatory standards. She will work closely with Manjula Gowda, head of change, and various stakeholders to integrate and embed business change.

Alahakoon joins Towergate with over 15 years of experience in the employee benefits industry, previously serving as operations manager at Mercer Marsh Benefits, where she led the team in designing processes to enhance colleague and customer service.

Claire Parrott, director of client services and operations at Towergate Health & Protection, said: we’re passionate about embracing opportunities that drive our business forwards whilst enhancing our colleague and client experience. To this end, we welcome Beth and the experience and enthusiasm she will undoubtedly bring to the role.’

Alahakoon added: I am joining the team at Towergate Health & Protection during exciting times. The company has seen recent growth with investment in new roles like my own, along with Kate Kilpatrick being appointed as head of marketing, and Andy Samuel as chief technology officer. For my part, I will be looking to identify key areas where operational excellence can contribute to strategic goals by improving the client experience, the colleague journey, and our technological capabilities.’