Self-funders complain less LGO research finds

The Local Government Ombudsman (LGO) has published new research on the complaints of people in receipt of privately funded and arranged adult social care.In October 2010 the LGO’s remit was widened to handle complaints from self-payers as well as service users funded by their local authority (CCMn November 2009). Between November 2010 and April 2011…