Quality remains despite care complaints rising 20%

Complaints about care in Scotland have risen in the past four years by more than 20%. A Care Inspectorate report has revealed that the volume of complaints rose from 4,089 in 2015/16 to 4,940 in 2018/19. The inspectorate, which registers and inspects 12,900 services north of the border, was keen to stress that although complaints…