NHS can learn from independent sector, ISCAS tells Select Committee

The NHS, and its future patient-watchdog HealthWatch, can learn valuable lessons from the independent sector in the handling of patient complaints, the Independent Sector Complaints Adjudication Service (ISCAS) has said.ISCAS, whose management is undertaken by the executive at Independent Healthcare Advisory Services (IHAS), made this assertion in written evidence to a House of Commons Health…