Independent Sector Complaints Adjudication Service (ISCAS); highlights from the year Annual Report 2013

This is the 13th year of ISCAS, originally formed in response to a report by the Health Select Committee, and developed on best practice with external adjudication by an independent body which enables both complainants and healthcare providers (ISCAS members) to find closure of otherwise intractable complaints.In 2013, ISCAS revised and rewrote the Code of…