Agency use at Voyage Care falls due to higher recruitment and retention

Higher recruitment and retention helped cut agency costs at Voyage Care, its quarterly results showed. Agency fell in Q2 to 2.4% of direct care hours (Q1 2023/24: 2.7%; Q2 2022/23: 5.7%) and was now lower than pre-Covid-19. Staff and agency costs for Q2 2023/24 rose by £7.6m, or 14%, to £62.4m (which represented 71.9% of…